Free Shipping Across India
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Prepaid Orders Deliver Worldwide
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Free Shipping Across India
✦
Prepaid Orders Deliver Worldwide
✦
Last Updated: October 2, 2026
Thank you for shopping with Qissa Couture.
We carefully inspect and pack every order before dispatch. Because our products are carefully curated fashion pieces, all purchases made through qissacouture.com are final sale.
Qissa Couture does not accept returns or exchanges for change of mind, size preference, color preference, styling preference, or any other personal reason.
Once an order has been placed and payment has been successfully received, the order cannot normally be returned or exchanged.
We therefore recommend that you carefully review the product photographs, description, fabric details, measurements, color information, and other product information before placing your order.
All sales are final and we do not offer refunds for products that have been successfully delivered.
Refunds will not be provided for:
Change of mind
Incorrect size selection
Color preference
Styling preference
Failure to check product details before ordering
Personal preference after receiving the product
Products that have been opened, handled, or used
Delays caused by the customer
Incorrect or incomplete shipping information provided by the customer
Customer refusal to accept a correctly shipped order
Although we carefully inspect orders before dispatch, if you receive a product that is:
Physically damaged during delivery, or
Different from the product you ordered,
please contact us as soon as possible.
You must contact us within 48 hours of delivery at:
Email: qissacouture@gmail.com
WhatsApp / Phone: +91 82890 33196
Please provide:
Your order number
Clear photographs of the product
Clear photographs of the packaging and shipping label
A description of the issue
Any additional photographs or video that may help us assess the issue
We may request additional information or evidence before determining the appropriate resolution.
If the issue is verified as an error attributable to Qissa Couture or a product damaged in transit, we may, at our discretion and subject to availability, provide a replacement or another appropriate resolution.
For your protection, we strongly recommend recording a continuous, unedited unboxing video when opening your package, particularly for higher-value orders.
The video should clearly show:
The sealed package
The shipping label
The package being opened
The product and its condition immediately after opening
An unboxing video may be requested when investigating a damage, missing-item, or incorrect-item claim.
Failure to provide an unboxing video does not automatically determine the outcome of a claim, but it may make it more difficult for us to investigate certain delivery-related issues.
Customers are responsible for providing accurate delivery information at checkout.
Qissa Couture is not responsible for unsuccessful delivery caused by:
Incorrect address
Incomplete address
Incorrect phone number
Incorrect postal/ZIP code
Customer being unavailable to receive the shipment
Customer refusing delivery
Failure to respond to the courier
Other information incorrectly provided by the customer
Additional shipping charges may apply if a shipment needs to be resent because of incorrect information provided by the customer.
If an order is returned to Qissa Couture because the customer refused delivery or could not receive the package due to circumstances attributable to the customer, the order will not automatically qualify for a refund.
If a reshipment is requested, additional shipping charges may apply.
Any resolution in such circumstances will be considered on a case-by-case basis.
For international orders, customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
Customs duties, import taxes, local charges, or other fees imposed by the destination country may be the responsibility of the customer.
Refusal to pay applicable customs duties or refusal to accept an international shipment does not automatically create an entitlement to a refund.
Once an order has been placed, it may enter processing or dispatch preparation immediately.
Cancellation requests are not guaranteed and may not be possible once an order has been processed or dispatched.
If you need to request a cancellation, contact us as soon as possible at:
If a cancellation is accepted, any applicable refund will be handled according to the circumstances of the cancellation and applicable law.
Qissa Couture products may contain characteristics associated with handcrafted, printed, embroidered, woven, or textile products.
Minor variations in:
Fabric texture
Embroidery
Print placement
Color appearance
Weaving
Finishing
Other natural or manufacturing characteristics
may occur and do not necessarily constitute a defect.
Actual colors may also appear slightly different depending on your screen, device, lighting, and display settings.
This Return & Refund Policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection or other laws.
Where applicable law requires a refund, replacement, repair, cancellation right, or another remedy, those legal rights will continue to apply.
For questions regarding this Return & Refund Policy or an order-related issue, please contact:
Qissa Couture
Email: qissacouture@gmail.com
Phone / WhatsApp: +91 82890 33196
Location: Mohali, Punjab, India
Website: qissacouture.com
We will review genuine order-related issues and respond as soon as reasonably possible.
Qissa Couture
Timeless Indian fashion, thoughtfully curated.
