Free Shipping Across India
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Prepaid Orders Deliver Worldwide
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Free Shipping Across India
✦
Prepaid Orders Deliver Worldwide
✦
Last Updated: October 2, 2026
Welcome to Qissa Couture.
These Terms & Conditions (“Terms”, “Terms & Conditions”) govern your access to and use of qissacouture.com (the “Website”) and your purchase of products from Qissa Couture (“Qissa Couture”, “we”, “our”, or “us”).
By accessing the Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using the Website or placing an order.
Qissa Couture is an online fashion store offering curated Indian fashion and ethnic wear.
Our Website allows customers to browse products, place orders, make payments, and receive products at their selected delivery address.
Qissa Couture reserves the right to update, modify, suspend, or discontinue any part of the Website or its services at any time.
By using this Website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information you provide is accurate and complete.
You will use the Website only for lawful purposes.
You will not misuse, interfere with, or attempt to gain unauthorized access to the Website.
If you are purchasing on behalf of another person or entity, you confirm that you have the necessary authority to do so.
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other information displayed on the Website are accurate.
However, certain variations may occur due to:
Screen and device settings
Photography and lighting
Fabric characteristics
Printing or weaving
Embroidery
Hand finishing
Manufacturing variations
The actual color of a product may appear slightly different from the color shown on your screen.
Such differences do not necessarily constitute a product defect.
We reserve the right to correct errors, update product information, or modify product availability at any time.
Products displayed on the Website are subject to availability.
Adding an item to your shopping cart does not guarantee that the product will remain available until checkout is completed.
We reserve the right to discontinue or limit the quantity of any product without prior notice.
If an order is placed for a product that subsequently becomes unavailable, we will contact you and determine an appropriate resolution in accordance with applicable law.
All product prices displayed on the Website are subject to change without prior notice.
The applicable price for your order is the price displayed at the time you complete your purchase, subject to any obvious pricing error.
Where applicable, taxes, shipping charges, customs duties, or other charges may be displayed separately at checkout.
For international orders, additional customs duties, import taxes, or local charges may be imposed by the destination country.
These charges may be the responsibility of the customer.
When you place an order through the Website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, WhatsApp, SMS, or another available communication method.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.
Qissa Couture reserves the right to cancel or decline an order where reasonably necessary, including in situations involving:
Product availability issues
Pricing or product information errors
Payment problems
Suspected fraudulent or unauthorized transactions
Incorrect customer information
Shipping restrictions
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, any applicable refund will be handled in accordance with applicable law and our policies.
You are responsible for providing accurate information when placing an order.
This includes:
Full name
Email address
Mobile number
Shipping address
Billing information
Postal/ZIP code
Other information necessary to process and deliver your order
Qissa Couture is not responsible for delays, failed deliveries, additional shipping costs, or other issues caused by inaccurate or incomplete information provided by the customer.
Payments may be processed through third-party payment gateways or payment service providers.
By making a payment through the Website, you agree to comply with the applicable terms and conditions of the payment provider.
Qissa Couture does not intentionally store complete debit card, credit card, banking, UPI, or other sensitive payment credentials on its own servers.
A payment may be subject to verification, authorization, or security checks by the payment provider.
If a payment fails or is declined, the order may not be processed until successful payment is received.
Orders are generally processed within 1-3 working days, subject to product availability and order volume.
Estimated delivery times are:
India: approximately 3-7 working days after dispatch.
International: approximately 7-21 working days after dispatch.
These are estimates and are not guaranteed delivery dates.
Delivery may be affected by courier delays, weather, public holidays, customs clearance, incorrect addresses, remote locations, transportation disruptions, or circumstances outside our reasonable control.
For complete information, please refer to our Shipping & Delivery Policy.
Qissa Couture may ship to selected international destinations.
International customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
Customs duties, import taxes, VAT/GST, customs clearance charges, handling fees, or other charges imposed by the destination country may be the responsibility of the customer.
Qissa Couture does not control the amount or application of such charges.
Refusal to pay applicable customs charges or refusal to accept a shipment does not automatically create an entitlement to a refund.
Unless otherwise required by applicable law, all Qissa Couture purchases are final sale.
We do not ordinarily accept returns or exchanges for:
Change of mind
Incorrect size selection
Color preference
Styling preference
Personal preference
Failure to review product information before purchase
Other reasons unrelated to a verified issue with the order
We also do not ordinarily provide refunds for successfully delivered products.
If you receive an item that is damaged in transit or materially different from what you ordered, you must contact us within 48 hours of delivery.
For complete information, please refer to our Return & Refund Policy.
Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.
Once an order has been placed, it may enter processing or dispatch preparation.
Cancellation requests are therefore not guaranteed.
If you wish to cancel an order, contact us as soon as possible at:
If the order has already been processed or dispatched, cancellation may not be possible.
Any cancellation or refund will be handled according to our applicable policies and applicable law.
From time to time, Qissa Couture may offer promotional codes, discounts, special offers, or limited-time promotions.
Unless otherwise stated:
Promotional offers cannot be combined.
Promotional codes must be used before their expiry date.
A promotion may have specific product, customer, quantity, or order restrictions.
Promotions may be withdrawn or modified at any time.
Specific terms communicated with a promotion will apply to that promotion.
You agree not to use the Website to:
Violate any applicable law or regulation
Commit fraud
Impersonate another person
Attempt unauthorized access to the Website or its systems
Introduce malicious code, viruses, or harmful material
Interfere with the Website’s operation
Scrape, copy, reproduce, or commercially exploit Website content without permission
Use automated systems in a manner that places unreasonable demands on the Website
Attempt to obtain information through unauthorized means
Infringe the intellectual property or other rights of Qissa Couture or third parties
We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our Website, customers, business, or rights.
Unless otherwise stated, all content appearing on the Website belongs to or is licensed to Qissa Couture.
This includes:
Brand name
Logo
Product photography
Website design
Graphics
Text
Product descriptions
Videos
Images
Icons
Layouts
Other visual and written materials
This content may not be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission.
You may access and use the Website for your personal, non-commercial shopping purposes.
If the Website allows you to submit reviews, photographs, comments, testimonials, or other content, you agree that:
The content must be truthful and relevant.
You must not submit unlawful, misleading, offensive, defamatory, or infringing content.
You must have the necessary rights to submit the content.
You must not submit another person’s personal information without permission.
By submitting content to Qissa Couture, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
The Website may use or link to third-party services, including payment providers, shipping providers, analytics services, communication platforms, social media platforms, and other external services.
Third-party services are governed by their own terms and privacy policies.
Qissa Couture is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
We make reasonable efforts to keep the Website available and functioning properly.
However, we do not guarantee that the Website will always:
Be available
Operate without interruption
Be completely error-free
Be free from viruses or other harmful components
Always contain accurate or current information
The Website may occasionally be unavailable because of maintenance, technical issues, hosting problems, security incidents, or other circumstances.
To the extent permitted by applicable law, the Website and its content are provided for general shopping and informational purposes.
We make reasonable efforts to provide accurate product information but do not guarantee that every piece of information on the Website will always be complete, current, or error-free.
Nothing in these Terms excludes warranties, representations, or consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Qissa Couture will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or purchase of products where such exclusion is legally permitted.
This does not exclude or limit liability that cannot legally be excluded or limited.
Nothing in these Terms affects any mandatory consumer rights or remedies available to you under applicable law.
Qissa Couture will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Government restrictions
Transportation disruptions
Courier disruptions
Strikes
Internet or telecommunications failures
Customs delays
Acts of war or terrorism
Public emergencies
Other events beyond our reasonable control
We will make reasonable efforts to minimize the impact of such events.
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using the Website, you acknowledge that you have read our Privacy Policy.
We may update these Terms from time to time.
Changes will become effective when the updated Terms are published on the Website unless a different effective date is stated.
The “Last Updated” date at the top of this page will indicate when the Terms were most recently revised.
You should review these Terms periodically.
These Terms are governed by the laws applicable in India.
Subject to any mandatory consumer rights or jurisdictional requirements that apply to you, disputes arising in connection with these Terms or your use of the Website will be subject to the applicable courts having jurisdiction over Qissa Couture’s business location.
Nothing in this clause is intended to remove any jurisdiction or legal remedy that you may have under mandatory applicable law.
If you have questions regarding these Terms, an order, a product, or any other matter relating to Qissa Couture, please contact us:
Qissa Couture
Email: qissacouture@gmail.com
Phone / WhatsApp: +91 82890 33196
Location: Mohali, India
Website: qissacouture.com
When contacting us about an order, please include your order number where possible.
Qissa Couture
Timeless Indian fashion, thoughtfully curated.
